NoteVault, Inc. (“NoteVault”) has created this Privacy Statement (“Statement”) in order to demonstrate our commitment to customer privacy. This Statement applies to NoteVault’s web site, www.NoteVault.com (“Site”). Because we gather important information from our visitors and from customers using our Services (“Service(s)”), including confidential customer and financial data and information, we have established this Statement as a means to communicate our information gathering and dissemination practices.
Information Collection & Use
Customers using our Services cause private Customer Data to be hosted at the NoteVault Site. This hosted data may include business activity, financial, and user location information. Additionally, NoteVault collects Personally Identifiable Information from our users at various points on the Site.
In order to use certain areas of the Site, you must first complete a registration form. During registration, you are required to provide your email address. Optional contact information that we request on the registration form include company name, contact name, and telephone number. We encourage you to submit this optional information so we can provide you with a more personalized experience on the Site. We use this information to initially populate portions of your NoteVault profile, which is needed to use the Services on the Site.
Once you submit the registration form, we send a welcome email to the provided email address. This email contains a temporary password and a link to sign in to the requested Services.
NoteVault stores this information for the sole purpose of sending this welcome email and for tracking the success of our registration process.
Once you have registered, you are eligible to trial certain Services before subscribing. To trial certain Services before subscribing, we require that you provide additional information to your NoteVault profile. Required information includes company name, company email address, contact name, contact email address, and time zone. Optional profile information includes company address, company phone, company fax, company web site URL, contact phone, mobile carrier, and mobile number. We encourage you to submit this optional information so we can provide you with a more personalized experience on the Site. We use this information to complete your NoteVault profile, which is needed to use the Services on the Site.
If you choose to subscribe to certain Services on the Site, we request certain Personally Identifiable Information from you on the order form. You must provide information such as credit card number, expiration date, card code, billing customer name, and billing address. Optional information requested includes order number, purchase order number, tax exempt status, customer ID number, company name, telephone number, and fax number. We use this information for billing purposes and to process your order. If we have trouble processing an order, we will use this information to contact you.
If you trial or subscribe to certain Services on the Site and wish to invite additional users to join through your trial or subscription account, we will ask you to provide the invitee’s email address. We will automatically send the invitee a one-time email inviting him or her to register for the Services on the Site. Optional contact information that we request on the invitation form include your invitee’s name, company name, and telephone number. We encourage you to submit this optional information so we can provide your invitee with a more personalized experience on the Site. We use this information to initially populate portions of your invitee’s NoteVault profile and to grant the invitee access to the Services on the Site to which they have been invited.
Once you submit the invitation form, we send an invitation email to the provided email address. This email contains a temporary password and a link to sign in to the requested Services.
NoteVault stores this information for the sole purpose of sending this one-time invitation email and for tracking the success of our invitation process.
Once an invitee has registered, we require that they provide additional information on their NoteVault profile. Required information includes their company name, company email address, contact name, contact email address, and time zone. Optional profile information includes their company address, company phone, company fax, company web site URL, contact phone, mobile carrier, and mobile number. We encourage invitees to submit this optional information so we can provide them with a more personalized experience on the Site. We use this information to complete their NoteVault profile, which is needed to use the Services on the Site.
Uses of Information
Out of respect for your privacy, NoteVault does not send marketing communications or other communications that are not required, as outlined in this Statement.
NoteVault will send strictly service-related announcements on occasions when it is necessary to do so. For instance, if our Service is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account. Please see the “Choice and Opt-out” section.
Based upon the Personally Identifiable Information you provide, we will communicate with you in response to your inquiries, to provide the Services you request, and to manage your account. We will most likely communicate with you by email. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account. Please see the “Choice and Opt-out” section.
We may post customer testimonials or lists on our web site, digital and or printed material which may contain personally identifiable information such as the customer’s name, company name and logo. We do obtain the customer’s consent prior to posting a testimonial with their name along with a written testimonial. However, we do not obtain the customer’s consent prior to posting a simple list of company names and or logos as a former or current client.
Information Sharing and Disclosure, Personally Identifiable Information, Third Parties
We share Personally Identifiable Information with a third party for credit card payment processing services on the Site. Specifically, NoteVault uses Authorize.net. When you subscribe to our Services, we only will share your personal and financial information as necessary for Authorize.net to provide their credit card payment processing services to NoteVault.
Authorize.net will use your information only to facilitate and complete customer-initiated or authorized transactions and service requests; to comply with federal, state and local laws, including credit reporting laws and card association rules; or to combat fraud or identity theft. Authorize.net is prohibited from using your Personally Identifiable Information for any other purpose.
NoteVault gathers certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring URL, operating system, date/time stamp, and domain names.
We use this information, which does not identify individual users, to analyze trends, to administer the Site, to track users’ movements around the Site and to gather demographic information about our user base as a whole. NoteVault does not link this automatically-collected data to Personally Identifiable Information. NoteVault does not share automatically-collected information with third parties.
We use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate the Site. A session ID cookie expires when you close you browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s “Help” section.
For more about Google Analytics, go to http://www.google.com/analytics.
Choice and Opt-Out
Out of respect for your privacy, NoteVault does not send marketing communications or other communications that are not required, as outlined in this Statement. If you do not wish to receive any further communications from NoteVault, you have the option to deactivate your account.
You may deactivate your NoteVault account by sending an email to support@NoteVault.com or by sending a written request to NoteVault at the following Postal mailing address:
6305 Lusk Blvd
San Diego CA 92121
NoteVault will honor all deactivation requests within 10 business days of receipt.
NoteVault reserves the right to disclose your Personally Identifiable Information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on the Site.
Links to Other Sites
The Site contains links to other sites that are not owned or controlled by NoteVault. Please be aware that NoteVault is not responsible for the privacy practices of such other sites. This privacy statement applies only to information collected by this Site.
We encourage you to notice when you leave the Site and to read the privacy statements of each and every web site that collects Personally Identifiable Information.
NoteVault offers public and member forums on the Site. This Statement does not apply to personal information that you may submit within these forums.
Access to Personally Identifiable Information
If your Personally Identifiable Information changes, you may access, correct or update your information within your NoteVault profile on the Site. Changes and updates are immediate. You may also request to see a copy of the Personally Identifiable Information that NoteVault maintains by sending an email to privacy@NoteVault.com or by sending a written request to NoteVault at the following Postal mailing address:
6305 Luks Blvd
San Diego CA 92121
NoteVault will honor all requests for copies of the Personally Identifiable Information that NoteVault maintains within 10 business days of receipt.
NoteVault utilizes some of the most advanced technology for Internet security available. When you access the Site, Secure Socket Layer (SSL) technology protects your information using both server authentication and data encryption, ensuring that your data is safe, secure, and available only to registered users that you have authorized and invited to view your data.
The Site has security measures in place to help protect against the loss, misuse, and alteration of the Data under our control. NoteVault, Inc. also implements an advanced security method based on dynamic data and encoded session identifications, and hosts the Site in a secure server environment that uses a firewall and other advanced technology to prevent interference or access from outside intruders.
For a full explanation of our security practices please refer to our “NoteVault Security Overview”
If you have any questions about security on the Site, you can send an email to security@NoteVault.com.
In the event that NoteVault goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your Personally Identifiable Information will likely be among the assets transferred. You will be notified via prominent notice on the Site at least 30 days prior to any such change in ownership or control of your personal information.
NoteVault regularly reviews its compliance with this Statement. If we receive a complaint, it is NoteVault’s policy to contact the complaining user regarding his or her concerns. Users should expect an initial response within 72 hours. If necessary, unresolved complaints will be forwarded to our General Counsel for appropriate action. We will cooperate with any necessary regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between NoteVault and an individual.
Please submit any complaints, or questions regarding this Statement or NoteVault’s treatment of personal identifiable information, by sending an email to privacy@NoteVault.com or by contacting NoteVault in writing at the following Postal mailing address:
6305 Lusk Blvd
San Diego CA 92121